Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the use of the digital services provided by CreaCrate Productions e.U. under the brand "TheBigDayPage". Details about the provider, including contact information and legal address, are available in the Impressum. These Terms apply to all users of the website and platform accessible at thebigdaypage.com, including but not limited to account holders, visitors, and subscribers (hereinafter referred to as "users").

By accessing or using any part of our website or services, you agree to be bound by these Terms. If you do not agree with these Terms, you may not access or use our services.

These Terms constitute a legally binding agreement between you (the user) and CreaCrate Productions e.U. regarding the use of TheBigDayPage platform and services, including but not limited to the creation and hosting of personalized wedding websites, photo gallery access, subscription features, and any other digital offerings provided now or in the future.

These services are provided worldwide. We aim to comply with applicable laws, and users must also ensure that their use of the service is lawful in their jurisdiction. Mandatory consumer protections remain unaffected.

For questions or legal notices, please contact us at:
Email: support@thebigdaypage.com
Privacy & Legal: privacy@thebigdaypage.com

The contract language is English. Translations may be provided for convenience only.

2. Scope of Services

TheBigDayPage offers a web-based platform that allows users to create, manage, and share customized wedding websites. These websites can include personal information about the couple, wedding details, location and event information, and messages to guests. In addition, users may upload and display photo galleries either before or after the wedding, depending on their selected subscription plan.

Key features include:

Creation of a dedicated wedding webpage with a unique, unlisted URL
Editable text fields for couple names, descriptions, and ceremony details
Optional photo gallery hosting with tiered storage limits based on subscription
QR code generation for sharing wedding pages offline
Custom design and layout provided through predefined templates

While we make reasonable efforts to maintain continuous availability of our services, we do not guarantee uninterrupted access. Planned maintenance, system updates, or unexpected technical issues may result in temporary downtime.

We may modify, suspend, or discontinue parts of the service for valid reasons (for example legal, security, interoperability, or significant technical reasons). For consumers, any such modification remains subject to applicable mandatory law, including any information, conformity, update, and termination rights that cannot be limited by contract. Where reasonably possible, we will provide advance notice.

3. User Accounts

To access certain features of TheBigDayPage, users must register and create an account. Registration requires providing a valid email address and password. Users may also be asked to enter details related to their wedding, such as names, dates, and location, to personalize their page.

Users agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate. Each account is personal and non-transferable.

Minimum Age and Legal Capacity

By creating an account or using paid services, you confirm that you have the legal capacity to enter into binding contracts under the laws applicable to you. If you are under the age required for full contractual capacity in your jurisdiction, you may use the service only with valid consent and supervision of a parent or legal guardian, where legally required.

Users are responsible for maintaining the confidentiality of their login credentials and all activity occurring under their account. This does not exclude liability for unauthorized use caused by our own breach of legal obligations (for example, inadequate security measures).

We may suspend or terminate accounts only for objective reasons (e.g., material breach of these Terms, legal obligations, fraud, security abuse, or persistent non-payment). Where reasonably possible, we will provide prior notice and an opportunity to remedy. For consumers, termination rights remain subject to mandatory law. If we terminate without user fault, prepaid unused fees will be refunded pro rata.

You may request deletion of your account by contacting privacy@thebigdaypage.com.

Optional Marketing Communication

During account registration, users may optionally consent to receive occasional emails from TheBigDayPage containing helpful reminders, upgrade opportunities, or promotional content related to their wedding website.

These emails may include reminders after the expected wedding date, suggestions for archiving memories, or limited-time offers. Consent is entirely voluntary and can be withdrawn at any time by clicking the "unsubscribe" link included in every message or by contacting privacy@thebigdaypage.com.

Marketing communication is never sent without prior opt-in consent, and we will never sell or share your email address with third parties for marketing purposes.

4. Subscriptions and Payments

TheBigDayPage offers multiple subscription plans tailored to user needs. Each plan grants access to specific features, such as photo upload capacity and gallery functionality. Details of the currently available plans, their pricing, and features are clearly listed on our website.

Payments are handled securely through Stripe, our third-party payment processor. By subscribing, users agree to recurring billing at the interval (e.g., monthly or annually) specified at the time of purchase. All prices are gross prices and are charged in Euros (EUR), unless stated otherwise.

Before submitting an order or subscription request, users can review the selected plan, billing interval, and entered details and correct input errors using the on-screen controls, account settings, or the browser’s back function before completing checkout.

Subscription billing begins immediately upon purchase. Unless canceled, subscriptions will automatically renew at the end of each billing period. Users may cancel or change their subscription at any time via the account dashboard. Cancellation will be effective at the end of the current billing cycle.

Users are responsible for ensuring that payment details are current and valid. Failed or missed payments may result in service interruption, including restricted access to hosted galleries. We may suspend or terminate paid access for persistent non-payment after at least one payment reminder, unless immediate action is necessary to prevent abuse or fraud.

Payment processing is provided by third-party providers (currently Stripe). We are not responsible for outages solely caused by those providers, but we remain responsible for our own contractual obligations and for assisting users in resolving payment-related issues within our control.

We store the contract text and the order details associated with your purchase in our systems. You may also save or print these Terms using your browser functions. Order and subscription details are typically provided to you by email or made available in your account area.

Free Plan Duration and Conversion

Users who register under a free plan receive complimentary access for six (6) months from account creation. After that, continued access requires activation of a paid plan at the price and conditions shown at checkout at that time.

We will notify users via email at least fourteen (14) days prior to the end of the free period. If no upgrade is made before the end of the six-month period, access to the service may be restricted until a paid plan is activated.

Users may cancel their account at any time prior to billing. No automatic upgrade or charge will occur without prior notice and confirmation.

Before permanent deletion of account content, we will provide prior notice and a grace period as described in Section 11, except where immediate deletion is legally required or necessary for security reasons.

Creating multiple accounts to circumvent free trial limits or storage duration policies is strictly prohibited and may result in permanent account suspension. We reserve the right to monitor account activity and IP addresses to detect abuse and enforce this policy.

We may offer promotional discounts or trial periods at our discretion. These are subject to separate terms, which will be made clear at the time of the offer.

Archive Plans

"Archive access" refers to a guaranteed hosting period of ten (10) years from the date of activation.

The Archive Plan is an archival / keepsake hosting offering. Its core purpose is the long-term preservation, hosting, and reasonable display accessibility of your wedding page content during the guaranteed 10-year hosting period, including page information and uploaded memories within the scope of the purchased plan. It is not sold as a promise that every present or future feature, interface, design tool, integration, workflow, dashboard element, or technical implementation will remain identical throughout that period.

To maintain security, legal compliance, interoperability, performance, and long-term technical sustainability, we may reasonably update, modify, replace, or retire non-core elements of the service over time. This may include, for example, themes, editor or dashboard interfaces, integrations, file-processing pipelines, delivery mechanisms, storage architecture, or other technical components. Such changes will not intentionally deprive consumers of the core archival purpose of the Archive Plan, namely preserving and making the hosted content reasonably accessible during the guaranteed hosting period.

We may change, migrate, replace, or redesign the technical implementation of the service over time, including the storage architecture, database systems, infrastructure providers, hosting environment, delivery methods, content-delivery networks, media-processing pipeline, file-processing technologies, templates, themes, dashboard, editor, or user interface, provided that the core contractual purpose of the purchased plan is preserved and mandatory consumer rights remain unaffected.

Uploaded media may be transcoded, compressed, resized, reformatted, converted, re-encoded, and otherwise technically optimized for storage, delivery, compatibility, security, performance, or long-term preservation. This may include changes to file format, container, resolution, bitrate, encoding, metadata, file size, and the creation or use of derivative versions for delivery or display purposes.

Unless expressly stated otherwise, TheBigDayPage does not guarantee permanent retention of, or later delivery access to, the original, unmodified uploaded file in its original format, resolution, encoding, metadata, or file structure. The service is provided as an archival and hosting offering focused on preserving and making memories reasonably accessible, not as a guarantee of long-term storage of the exact original upload file.

Where such technical processing is carried out, we will act reasonably and will not intentionally undermine the core archival purpose of the service. We will make reasonable efforts to preserve the overall visual quality, usability, and accessibility of the hosted memories during the guaranteed hosting period, subject to technical, legal, and operational requirements.

Archive hosting is intended for ordinary personal archival use and sharing with invited guests in accordance with the purchased plan and the normal design of the service. It is not intended to function as a general-purpose content delivery network, permanent streaming endpoint, file-distribution service, or other high-volume automated delivery infrastructure.

Automated, excessive, abusive, deceptive, or technically harmful access patterns are not permitted. This includes, for example, repeated automated refreshing, scraping, bot-driven retrieval, hotlinking, bulk downloading, circumvention of technical protections, or other comparable behavior that unreasonably increases infrastructure load, delivery volume, or operational cost, or that threatens service stability, security, or fair availability for other users.

To protect the stability, security, performance, and economic sustainability of the service, we may apply reasonable and proportionate technical or organizational protective measures. These may include caching, bandwidth controls, rate limiting, throttling, anti-hotlink protections, access restrictions, challenge mechanisms, temporary suspension of specific delivery functions, or other comparable safeguards. Where reasonably possible, such measures will be targeted to the abusive pattern and will not intentionally interfere with ordinary legitimate use.

For consumers, we provide updates, including security updates, to the extent required by applicable law in order to keep the digital service in conformity during the relevant supply period. Nothing in these Terms limits mandatory consumer rights, including rights relating to conformity, updates, remedies, statutory guarantees, or termination rights where such rights cannot be waived or limited by law.

Where applicable law requires, if a modification negatively affects a consumer’s access to or use of the digital service beyond a minor impact, we will inform the consumer in advance on a durable medium about the nature and timing of the modification and about any rights available under applicable law, including any right to terminate where legally required.

After the guaranteed 10-year period, the included hosting term ends. Continued access beyond that period is not included. We may, but are not obliged to, offer an optional renewal or extension for an additional fee at the then-current conditions. If no such extension is purchased, access to the hosted page and media may end and deletion may follow after any applicable grace period described in these Terms.

If TheBigDayPage is permanently discontinued before the end of the 10-year guaranteed period and the discontinuation is not caused by your breach, eligible users will receive a pro rata refund for the unused part of the guaranteed period, calculated on a straight-line basis from the activation date.

For consumers, mandatory rights (including remedies for non-performance or non-conformity) remain fully unaffected. Any contractual cap or limitation on refunds applies only to the extent permitted by applicable mandatory law.

For non-consumer customers (B2B), and only to the extent legally permitted, the contractual refund for early permanent discontinuation is capped at fifty percent (50%) of the original archive-plan purchase price.

No refunds will be provided for any discontinuation that occurs after the full 10-year guaranteed period has elapsed.

If the service remains active and contractually compliant during the guaranteed period, no additional discretionary refund is generally available for archive plans. Mandatory statutory rights remain unaffected.

Refund Policy

Except where required by applicable law, payments for subscriptions and digital services are generally non-refundable once the relevant period has started. This does not affect your statutory rights, including any right of withdrawal and any mandatory remedies for non-conformity, defective performance, or unlawful charges.

In the event of early termination of an archive plan by TheBigDayPage, refunds are handled in accordance with the pro-rata mechanism outlined above. For consumers, mandatory rights are not limited. For non-consumers, any contractual 50% refund cap applies only where legally permitted.

After the guaranteed 10-year period has ended, the included hosting term is complete and no refunds will be issued, except where required by applicable law. Continued access beyond that period is not included in the original purchase. We may, but are not obliged to, offer an optional renewal or extension under a separate agreement and for an additional fee at the then-current terms. If no such renewal or extension is purchased, access to the hosted content may end after any applicable grace period described in these Terms.

For interruptions caused by events described in Section 10 (Force Majeure), refunds are handled in line with Section 10 and any mandatory law.

Definition of Permanent Discontinuation

For the purposes of this agreement, "permanent discontinuation" refers to a complete and unrecoverable shutdown of TheBigDayPage platform, where hosted content and user access are no longer available for an uninterrupted period exceeding ninety (90) consecutive days, without prior notice of planned service restoration.

5. Right of Withdrawal

If you are an EU consumer, you generally have a 14-day statutory right of withdrawal.

Where legally applicable, the right of withdrawal may expire early or a proportionate amount may become payable only if the legal requirements for this have been fulfilled.

Please refer to our Right of Withdrawal for detailed information, including your rights, exceptions, and a model withdrawal form.

6. Content Upload & User Responsibility

Users of TheBigDayPage are permitted to upload content such as text, images, and other media to personalize their wedding websites. By uploading content, users confirm that they have the full legal right to do so and that the content does not infringe upon any third-party rights.

Prohibited Content

Users are strictly prohibited from uploading, sharing, or displaying content that is:

Illegal under any applicable law
Offensive, hateful, or discriminatory in nature
Pornographic or sexually explicit
Violent or inciting violence
Defamatory, harassing, or abusive
Infringing on copyrights, trademarks, or any other third-party intellectual property rights

Users must not modify, misuse, or distribute QR codes or other generated content by the platform for any unlawful, deceptive, or unauthorized purposes.

Violations may result in content removal and, where necessary, account restrictions or termination. Measures will be proportionate to the severity and recurrence of the breach. Where reasonably possible, we will provide notice and an opportunity to remedy, except where immediate action is required for legal, security, or abuse-prevention reasons.

Responsibility for User Content

Users are solely and fully responsible for all content they upload, publish, or make available through TheBigDayPage. By uploading any material, the user affirms that they possess all necessary rights, licenses, or permissions for such use.

TheBigDayPage does not pre-screen all user content and is not responsible for unlawful content uploaded by users where we have no knowledge of it. In the event of legal claims arising from content uploaded by a user in breach of these Terms or law, that user may be required to indemnify CreaCrate Productions e.U. for reasonably incurred and foreseeable losses to the extent legally permitted.

Content Moderation

We may review, moderate, remove, or restrict access to content or accounts that violate these Terms, applicable law, or the rights of others. Moderation decisions are made using reasonable and proportionate criteria. Where reasonably possible, we provide notice and an appeal/contact route via support@thebigdaypage.com, except where immediate action is required for legal or security reasons.

DSA Notice (EU Digital Services Act)

Where the EU Digital Services Act (DSA) applies, users and third parties can report allegedly illegal content or submit DSA-related inquiries via support@thebigdaypage.com. We process notices and moderation actions in line with applicable law and our internal procedures, including proportionate measures and information rights where required.

7. Public Accessibility & Privacy

Wedding pages created on TheBigDayPage are hosted under unique, unlisted URLs that can be accessed by anyone who possesses the link. Users may choose between two types of URL formats:

Human-readable URLs – easier to remember and share, but also more predictable.
Randomized secure URLs – less likely to be guessed, offering better obscurity and a higher level of privacy.

We instruct search engines not to index these pages, but we cannot guarantee that third-party services will always respect such instructions. Wedding sites may be exposed in a variety of ways beyond our control. Users are responsible for how and with whom they share their wedding page link.

Potential Exposure of Unlisted Links

Although unlisted, the following scenarios can lead to public exposure of your wedding page link:

Someone you shared the link with forwards it via message, email, or social media
Browsers or apps syncing data across devices or accounts (e.g., Google Sync, iCloud)
Referrer headers: if visitors click an external link from your page, the destination website may see the referring URL
Use of unsecured (non-HTTPS) or public networks can allow others to intercept URLs
Guessing or brute-force attacks by bots, especially on human-readable or short URLs
Malicious browser extensions or spyware capturing browsing history

Users acknowledge these risks and are responsible for how they distribute and protect shared links. TheBigDayPage is not liable for exposure caused by user actions or third-party tools outside our control, without prejudice to any liability that cannot be excluded by law.

Password Protection Option

Users may optionally secure their wedding page with a password. If activated, the page will require visitors to enter the correct password when accessed through a direct link. For ease of use, generated QR codes can contain a secure access link so recipients can open the page without manually entering the password.

While this method provides an additional layer of protection, access via a shared QR code can still be passed on to others if the code or link is forwarded or intercepted. Additionally, we cannot guarantee absolute security due to the strength or predictability of the password chosen by the user.

Limitation of Liability

We are not responsible for access resulting from a link, password, or QR code being shared by users or recipients. However, this does not exclude liability for our own legal breaches, including data-protection or security obligations. Any liability limitations in Section 9 continue to apply.

8. Data Storage and Loss

Users remain responsible for maintaining their own backup copies of uploaded content. While we operate reliable infrastructure and backups, no online service can guarantee absolute protection against all forms of data loss.

TheBigDayPage is liable for loss, deletion, or corruption of user-uploaded content in accordance with applicable law. For ordinary negligence, liability limitations in Section 9 apply. In the event of unintentional data loss due to system failure, software bugs, or external disruptions, we may also offer goodwill compensation (for example, a subscription refund or service extension).

We do not guarantee uninterrupted access at all times. Planned maintenance, technical incidents, account status changes, or expiry of storage entitlement may lead to temporary or permanent unavailability of content in line with these Terms. Users should keep their own copies outside the platform.

9. Limitation of Liability

For non-consumer customers (B2B), and only to the extent permitted by applicable law, liability for ordinary negligence is limited to typical, foreseeable damages and capped at the total fees paid in the six (6) months preceding the event giving rise to the claim.

For consumers, liability is governed by mandatory statutory law. Nothing in these Terms limits mandatory consumer rights (including remedies for non-conformity/non-performance) or liability that cannot legally be limited.

The limitation does not apply to liability resulting from willful misconduct, gross negligence, or damages resulting in injury to life, body, or health. Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is not permitted by law.

Users acknowledge and agree that this limitation of liability reflects a reasonable allocation of risk and forms an essential basis of the agreement between the user and TheBigDayPage.

10. Force Majeure / External Events

TheBigDayPage is not liable for delays or failures to perform caused by events beyond our reasonable control (force majeure), such as natural disasters, war, terrorism, civil unrest, strikes, government actions, pandemics, major power outages, or large-scale failures of external hosting, payment, or network infrastructure. We will make reasonable efforts to restore service as soon as practicable.

Nothing in these Terms excludes liability that cannot be excluded under applicable law. In force majeure events, obligations are suspended for the duration of the event. If a substantial interruption continues for an extended period, users may cancel affected paid services and receive a pro rata refund for unused prepaid periods, unless mandatory law provides otherwise.

Users understand and accept that certain aspects of the service rely on third-party providers and infrastructure that may become temporarily or permanently unavailable due to external factors beyond our control.

11. Data Retention After Plan Expiry or Subscription End

If a paid subscription is not renewed, your content remains available until the end of the paid period. After that, media is scheduled for deletion after a grace period of six (6) months, equal to one hundred eighty-three (183) calendar days. During this grace period, you may reactivate your plan to preserve access.

In entitlement-revocation scenarios (for example full refunds or lost payment disputes), media is scheduled for deletion with a thirty (30) calendar-day grace period starting from the revocation event.

For free plans, the complimentary access period is six (6) months from account creation. After this free period expires, media remains recoverable for an additional grace period of six (6) months, after which deletion is scheduled.

Before permanent deletion of account content, we will send at least one prior notice to the registered email address no later than seven (7) calendar days before the scheduled deletion date, except where immediate deletion is legally required or necessary for security reasons.

Media deletion is executed by scheduled background jobs and will be completed no later than fourteen (14) calendar days after the scheduled deletion date. Once deletion has been processed, it is permanent and cannot be reversed.

12. Retention of Personal Data After Account Deletion

Upon confirmed account deletion, your wedding-page content (e.g. photos, descriptions, guest-facing page data) is queued for deletion and removed in line with the timelines in Section 11, unless a shorter or longer period is legally required.

After deletion, your public page is no longer accessible. Backup copies are removed in our regular backup rotation and are not restored to active use except where required for security or legal reasons.

We may retain a limited set of personal data (for example email address, invoices/payment records, and support correspondence) only where necessary to:

Comply with legal retention obligations (e.g. tax or audit regulations)
Resolve disputes, enforce our Terms, or respond to legal claims
Maintain suppression/opt-out records so we do not contact you again unlawfully

Retained data is access-restricted and kept only for the applicable legal period, then deleted or anonymized. Details are set out in our Privacy Policy.

13. Disclaimer of Warranties

The services are provided on an "as available" basis. We do not guarantee uninterrupted, timely, fully secure, or error-free operation at all times, but we apply reasonable technical and organizational measures to maintain service quality.

While we strive to provide a reliable and enjoyable experience, we make no representations or warranties regarding the accuracy, completeness, or reliability of any content or features on the platform. We do not warrant that defects will be corrected or that the service or the servers that make it available are free of harmful components beyond our control.

Your use of the platform involves inherent internet and technology risks. To the fullest extent permitted by law, we exclude voluntary warranties not expressly stated in these Terms. This clause does not limit mandatory statutory rights, including consumer rights relating to conformity, remedies, and legal guarantees where applicable.

14. Intellectual Property

All intellectual property rights related to TheBigDayPage, including but not limited to the platform’s design, codebase, user interface, branding, logos, texts, graphics, and features, are the exclusive property of CreaCrate Productions e.U. and are protected under applicable copyright, trademark, and intellectual property laws.

Users are not permitted to copy, modify, distribute, reproduce, publicly display, or otherwise exploit any part of the platform, whether in whole or in part, without our prior written consent. Any unauthorized use of our content, software, or materials is strictly prohibited and may result in legal action. Reverse engineering, scraping, or any attempt to replicate the functionality of the platform without written permission is strictly prohibited.

Users retain ownership of all content they upload to their wedding pages, including text, photos, and media files. By uploading such content, users grant TheBigDayPage a non-exclusive, worldwide, royalty-free license to host, display, and distribute the content solely for the purpose of providing the services as described in these Terms.

All generated output — including layouts, templates, QR codes, and the structural presentation of wedding pages — remains the intellectual property of CreaCrate Productions e.U. Users are granted a limited, non-exclusive license to use their generated QR codes and wedding pages solely for personal and non-commercial purposes (e.g., printing invitations, sharing with guests). Commercial reproduction, resale, or repurposing of QR codes or wedding page designs, including offering related products or services to others, is strictly prohibited without prior written consent.

If you believe that content hosted on TheBigDayPage infringes your intellectual property rights, please contact us at privacy@thebigdaypage.com with sufficient details. We will review and, if warranted, remove the content.

15. Indemnification

To the extent legally permitted, users may be required to indemnify TheBigDayPage and CreaCrate Productions e.U. for reasonably incurred losses and costs (including reasonable legal fees) arising out of:

Content uploaded, published, or otherwise made available by the user through the platform
Violation of these Terms or any applicable law or regulation
Infringement of any third-party rights, including intellectual property, privacy, or publicity rights
Misuse of the platform or intentional misconduct by the user

This indemnification provision survives termination only to the extent claims arise from conduct during your use of the service. For consumers, it applies only where the claim was caused by culpable breach or unlawful conduct by the consumer and is subject to mandatory law.

16. Amendments

We may modify these Terms to reflect changes in our services, legal obligations, or technical developments.

Non-material changes (for example clarifications, editorial fixes, or changes required to comply with law that do not materially reduce your rights) become effective upon publication on our website.

Material changes (changes that materially affect your rights or obligations) will be notified at least thirty (30) days in advance by email or in-account notice and will take effect only after that notice period.

If a material change materially disadvantages you, you may terminate your subscription before the change takes effect at no additional cost. Continued use after the effective date constitutes acceptance only where permitted by applicable law.

17. Governing Law & Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them are governed by Austrian law, excluding conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of mandatory protections of the country where you habitually reside.

For consumers, mandatory consumer-jurisdiction rules apply. You may bring claims in the courts of your domicile, and we may bring claims only in the courts of your domicile, where required by law. For non-consumers, jurisdiction is Vienna, Austria.

Consumer Dispute Resolution / Streitbeilegung

We are neither legally obliged nor generally willing to participate in dispute-resolution proceedings before a consumer arbitration board. Whether we voluntarily participate in a specific individual case is decided at our sole discretion; any such decision is made without prejudice and without binding effect for future cases.

For the legally required provider disclosure under Austrian law, see the corresponding Streitbeilegung clause in the Impressum.

These Terms may be made available in multiple languages for convenience. In the event of discrepancies, the English version is intended to serve as the reference text, unless mandatory consumer protection law requires otherwise. Nothing in this clause limits any rights you may have under applicable law.